AGAP Guarantee Card
In AGAP courier services of the highest quality are given priority. This value is realized through the implementation of TQM (total quality management), which establishes continuous quality improvement through the involvement of all employees at every level of management.
We are confident in the quality of our services, and our commitment to our customers has been set down in a transparent set of rules with which our customers can trust all the time. Here is our unique declaration:
AGAP GUARANTEE CARD
- We provide customers with access to the AGAP courier services performed at the highest possible level.
- Our principle is to strive for the highest quality service for all of our activities: municipal, domestic, international and special.
- Customers have the right to expect that the implementation of their order will be immediate and completed in the declared time.
- We provide a warranty on the performance of our service. If the terms of service are not met by us for reasons not related to the customer, our service charge will be a symbolic 1 zł.
- The basis of our action is direct contact with the customer. Innovation and flexibility allow us to offer a unique service tailored to the individual needs and preferences of the client.
- We maintain the highest quality at each stage of the adoption and implementation of services:
- Analysis and definition of customer needs.
- Preparation and presentation to clients of offers individualized as accurately as possible corresponding to their unique needs.
- Providing additional clarification, if necessary, as well as acceptance by the customer.
- Provision of services with due care and attention.
- Regardless of the customer’s business, even for the most complex and difficult tasks, we will find logistic solutions which are effective and in accordance with the law.
- As part of our services we provide the customer not only with an efficient delivery service, but also full feedback on the current status of the consignment and the details of its delivery. In the event of any problem with delivery of the consignment, the customer receives current information about the reasons for non-delivery of the consignment and a proposal to resolve this issue.
- Each employee at AGAP is competent to assist in resolving any issue the customer has, and also to represent the customer’s interests.
- We take on for our clients all matters related to transporting the consignment, allowing them to focus on other tasks related to their work.
- We guarantee access to our services 7 days a week, 24 hours a day.